One Door Closes and Others Open
On Saturday, December 28, I received an email and letter advising me that Carlson Software was terminating the dealership agreements for both Carlson CAD Solutions and That CAD Girl, without cause, effective Monday, January 6, 2025.
This decision came without any warning or explanation and took us completely by surprise.
In order to comply with their decision, we’ve removed all options to purchase Carlson products from Carlson CAD Solutions and paused software-related payments in our online portal.
Our Top Priority: You, Our Customers
Right now, our focus is on supporting our customers across the US. We put the highest value on the relationships we have built on trust and respect over the last 17+ years as Carlson Software dealers.
Carlson CAD Solutions and That CAD Girl will continue to be a resource for sales advice, tech support and training for Carlson’s Desktop Software!
With regard to sales of new licenses, maintenance and upgrades – we are working to connect with other Carlson dealers so that, if desired, our customers will have a closer, local option in addition to the support we’ll offer. The holiday timing hasn’t made it easy, but we’re doing everything we can to make this as smooth as possible.
To Carlson Dealers:
If you’re interested in helping our past customers in your region and haven’t heard from us yet, please call me directly at 254-417-8351.
To Our Customers:
If you’ve been working with Claire, Jenny, Joni or me on pricing, proposals, upgrades, maintenance renewals, tech support or anything else, please don’t hesitate to get in touch. You can email us, call our main line at 804-227-5766 or call my cell directly at 254-417-8351. We’ll do everything we can to help with any outstanding issues.
What’s Next?
That CAD Girl Webinar Series & Customer Portal: These services aren’t going anywhere! In fact, we’re shifting our focus back to what we love most—sharing our expertise in CAD and Carlson Desktop Software while providing the very best training and customer service available.
We’re working on adding more and better webinar content featuring some exciting new presenters. As a thank-you for sticking with us, and for a limited time, we’re offering one year of free access to our Webinar Series and that will also include access to your Customer Portal for self-service management of your Carlson serial numbers and maintenance reports.
We’ll keep you updated on new offerings through our newsletter, CarlsonCADSolutions.com and here on ThatCADGirl.com.
What Hasn’t Changed?
Our commitment to YOU—helping you buy what you need and use what you buy.
This is a big change, but we’re looking forward to what’s ahead and can’t wait to share the next chapter with you. Thank you for all your support—we owe the last 17 years of success to you!