FAQ
Faq category: Purchasing From That CAD Girl
I didn’t buy my software from you, but can you take care of my maintenance and upgrades?
+If you’ve recently received a Maintenance Renewal or OEM Upgrade notice from Carlson Software, you can follow this link to Request a Custom Proposal from That CAD Girl. Sending us that report helps us help you, so we’re offering additional discounts if you do that.
FAQ: What is Carlson Software Maintenance? And why should I buy it from That CAD Girl?
I can’t seem to keep up with my Carlson maintenance – Can you help?
+Carlson generates and sends renewal notices automatically but they are only sent to you and the Carlson reseller located nearest to you geographically. Because the notices don’t always make it to you, we do our best to stay on top of those for you and get them posted to your That CAD Girl Customer Portal for your reference. From the reports, e also try to keep up with your renewal dates and send our own reminders and follow up notices.
If you’ve recently received a Maintenance Renewal or OEM Upgrade notice from Carlson Software, you can follow this link to Request a Custom Proposal from That CAD Girl. Sending us that report helps us help you, so we’re offering additional discounts if you do that.
FAQ: What is Carlson Software Maintenance? And why should I buy it from That CAD Girl?
I’ve Installed My Carlson Software – Now What Do I Do?
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Installing and Registering
FAQ: How do I register my Carlson Software? And what are change keys?
FAQ: Can I install my Carlson desktop software on two computers?
FAQ: What happens if I get a new computer and need to reinstall Carlson?
Tracking my Licenses and Keeping Up to Date
FAQ: That CAD Girl Customer Portal
FAQ: My Maintenance is Current… Where’s My Upgrade?
Technical Support
FAQ: Where do I get support for Carlson Software and how much will it cost me?
FAQ: How can I be sure I’m running the latest build of my Carlson Software?
FAQ: I think I found a bug in my Carlson Software – how can I get it resolved?
Training
FAQ: What options do I have for training on CAD or Carlson Software?
FAQ: Am I eligible to attend your Carlson Software webinars for free?
FAQ: Before I buy, can I attend a webinar for free?
FAQ: Does That CAD Girl training qualify for PDH/CEU/continuing education credit?
What options do I have for training on CAD or Carlson Software?
+But, don’t forget – there’s a difference between Carlson software TRAINING and Carlson Software TECH SUPPORT… you have to pay for one and the other is free!
I recommend you Click here to complete our Training Questionnaire – this will help you (and us) identify the training that will work best for you.
If it’s training you need, the best and most timely training I provide is through my live webinars or custom online training. You can see the list of upcoming webinars here or follow this link to Request Custom Training to schedule one-on-one custom training.
If it’s movies and videos you want, Carlson has an extensive library of recorded webinars and I’ve posted the webinars I presented on Carlson’s behalf here in my Video Library.
And, if you prefer written material, you may be interested in my Carlson Self-Study Training Manuals. These don’t cover everything Carlson… they’re more of the inch-wide but mile deep variety.
Find Answers on your new That CAD Girl Portal
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Find Answers on your new That CAD Girl Portal
If you (or your company) have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!
Every portal is specific for the email address we have on file for you, so – Click here to access That CAD Girl’s Customer Portal then enter your email address.
The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Free Webinars and My Training tabs while those with Full Access will have access to Recent Transactions, Serial Numbers and Maintenance Reports.
Clicking on an Estimate – When viewing an Estimate (Proposal) in Recent Transactions, you have different options depending on whether the Estimate has been previously converted to an invoice, is active (unexpired) or is past due (expired).
For active (unexpired) and unconverted Estimates, you can click “Accept & Pay” to convert the Estimate to an Invoice and proceed directly to our payments screen or click “Create Invoice” to convert the Estimate to an invoice and proceed to the Invoice screen.
For past due (expired) or previously converted Estimates, you only have the “Print” button that allows you to export to a PDF.
NOTE: Once an Estimate has been converted to an Invoice using either option, you must return to the Recent Transactions table and open the Invoice to pay.
Clicking on an Invoice – When viewing an Invoice in Recent Transactions, you have different options depending on whether the Invoice is active or past due.
For active (unexpired) Invoices, you can click “Pay Now” to proceed to our payment screen.
For past due (expired) Invoices, you only have the “Print” button that allows you to export to a PDF.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
Also, clicking on any serial number in the list brings you to a details page where you can add any “Customer Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
- A list of Upcoming sessions in our Webinar Series with links to pre-register
- A list of webinars that you attended and a button to download a Certificate of Attendance. Note: You can add your professional license numbers on your Home tab and they will appear on your certificates.
- A list of recordings of webinars that you attended
- A list of Upcoming Training sessions that have already been paid for with links to pre-register
- A list of Past Training sessions the user has paid for and attended with a link to download a Certificate of Attendance
- A list of Past Training sessions with links to the recording
Find Answers on your new That CAD Girl Portal
If you have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!
Every portal is specific for the email address we have on file for you and you can access yours by following this link and entering your email address.
The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Webinars and Paid Training tabs while those with Full Access will have access to Transactions, Serial Numbers and License Reports.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
Also, clicking on any serial number in the list brings you to a details page where you can add any “User Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
- A list of Upcoming sessions in our Webinar Series with links to pre-register
- A list of Past sessions in our Webinar Series with links to the recording
- A list of sessions the user has attended with a link to download a Certificate of Attendance
- A list of Paid Training sessions the user has attended with a link to download a Certificate of Attendance
- A list of Upcoming Paid Training sessions that have already been paid for with links to pre-register
- A list of Past Paid Training sessions with links to the recording
Am I eligible to attend your Carlson Software webinars for free?
+You can also log in to your That CAD Girl Customer Portal to confirm your webinar eligibility:
The fine print: There will be a limited number of “seats” available for the sessions (limits of the technology). If we start bumping up against the limit of attendees, only one person per company will be able to attend each session. If we have plenty of seats available, that won’t be an issue.
On the Free Webinars tab of your portal, you can find links to pre-register or join a session in progress.
Follow this link to pre-register for any webinars you’d like to attend.
Why should I purchase Carlson from That CAD Girl instead of someone else?
+We don’t try to get rich off of any single sale or customer. Instead, we give decent discounts on Carlson software products that still allow use to provide as much free support, service and training to our customers as possible.
We can’t always be 100% successful, but our goal is to answer every email and phone call and to be an extra resource for your organization.
Have feedback to share? Please click here to Send us a Message
Before I buy, can I attend a webinar for free?
+Be our guest! Be our guest!
Put our service to the test
Tie your napkin ’round your neck, cherie
And we’ll provide the rest
Of course! Click here to let us know which one you want to attend!
That CAD Girl Active Coupon Codes (a running thread)
+Black Friday Discount
Discount to add Survey, Civil, Hydrology, GIS, CADnet or Point Cloud Basic to any current license
(regular price $750)
Email ContactUs@thatcadgirl.com for custom proposal
Black Friday Discount
Coupon automatically applied at checkout after adding select Carlson Software to your cart
That CAD Girl Online Store Pricing
After adding select Carlson Software products to your cart, add the online store coupon at checkout for additional discounts
Free Maintenance
When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance coupon to your cart.
Through 10/31/2023: Survey, Pick 2, Takeoff Suite
Select Suite Pick 2
After adding Select Suite Pick 2 to your cart, select the coupon Pick 2 Special at checkout for an additional discount.
This offer will end on 10/31/2023
Discounted Maintenance and Upgrades
Send us your report and receive an extra discount on maintenance renewals and OEM upgrades!
Click here to upload your current maintenance or OEM upgrade report and request pricing for your maintenance renewal –
Takeoff Suite
After adding Takeoff Suite to your cart, select the coupon Takeoff Suite at checkout for an additional discount.
This offer will end on 10/31/2023
Takeoff OEM
After adding Takeoff OEM to your cart, select the coupon Takeoff OEM at checkout for an additional discount.
This offer will end on 10/31/2023
Free Virtual Classroom Training
With the purchase of any new license of Carlson Software, you will have the option of adding a FREE registration to an upcoming 2 day Virtual Classroom training event to your cart.
That CAD Girl Standard Discount
Coupon automatically available at checkout after adding select Carlson Software products to your cart
Extra $100 Off
After adding Select Suite Pick 3 to cart, a coupon for an extra $100 off will be available
Available through 12/31/2021
That CAD Girl Maintenance Discount
After adding select Carlson Software AND maintenance to cart, use Coupon Code tcgmaintenance at checkout for additional discount. Currently available for Carlson Survey, Civil, Civil Suite, Pick 2 and Pick 4
Black Friday Discount
Coupon automatically applied at checkout after adding Carlson Takeoff Suite to your cart
Discount Workshop Registration
With the purchase of any new license of Carlson Software, you will have the option of adding 2022 Virtual Workshop Registration to your cart.
At checkout, click on the coupon 2022 Virtual Workshop to apply a coupon for $100 off the registration price.
Free Maintenance
When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance to your cart.
No Coupon Code is required for this discount.
Ends 12/31
EXTRA $500 off
After adding Civil Suite or Select Suite Pick 4 to your cart, use Coupon Code dogdays2022 at checkout for additional discount.
This offer will end on 9/1/2022
Extra $100 Off
After adding Select Suite Pick 6 to cart, a coupon for an extra $100 off will be available
Available through 12/31/2021
End of Year Discount
Coupon available at checkout after adding Carlson Takeoff Suite to your cart
Expires 12/31/2021
Extra $100 Off
After adding select Carlson Software AND maintenance to cart, use Coupon Code extra100 at checkout for additional $100 discount.
Currently available for Carlson Civil Suite, Pick 3 and Pick 4
Free Maintenance
When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance to your cart.
No Coupon Code is required for this discount.
Expires 12/31/2022
Extra $100 Off
After adding Select Suite Pick 5 to cart, a coupon for an extra $100 off will be available
Available through 12/31/2021
End of Year Discount
Coupon available at checkout after adding select Carlson Software to your cart
Expires 12/31/2021
Black Friday Discount
Coupon automatically applied at checkout after adding select Carlson Software to your cart
That CAD Girl Manuals
$50 discount coupon will be automatically available at checkout after adding any new license of Carlson Software and That CAD Girl Self-Study Training Manuals to your cart
Extra $250 Off
After adding select Carlson Software AND maintenance to cart, use Coupon Code extra250 at checkout for additional $250 discount.
Currently available for Carlson Takeoff Suite.
That CAD Girl Maintenance Discount
After adding select Carlson Software AND maintenance to cart, use Coupon Code “tcgmaintenance” at checkout for additional discount
That CAD Girl P3D Hydro & Topo
After adding Carlson P3D Hydro & Topo to your cart, use Coupon Code tcgp3dextra at checkout for additional discounts
That CAD Girl Preferred Pricing
After adding select Carlson Software products to your cart, use Coupon Code “tcg preferred” at checkout for additional discounts
What you should know about purchasing Carlson Software
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Carlson Platform Options
Carlson Software’s desktop programs can be installed as a standalone program on top of IntelliCAD or on top of your separately purchased, full-AutoCAD-based program.
Carlson includes the latest version of IntelliCAD with every purchase.
The full-AutoCAD-based program can be AutoCAD, AutoCAD Map, Land Desktop, Civil 3D or other vertical – but does NOT include AutoCAD LT.
Carlson Survey and Takeoff can also be purchased and installed standalone with embedded AutoCAD (also known as the OEM version).
The embedded AutoCAD (OEM) programs include a limited, stripped-down version of AutoCAD that has functionality similar to AutoCAD LT.
The embedded AutoCAD (OEM) programs do not include IntelliCAD and do not require a separate purchase of AutoCAD.
The embedded AutoCAD (OEM) programs are a completely separate install than the programs that run with IntelliCAD or separately purchased license of full-AutoCAD and, although both programs can be installed on the same computer, the programs cannot be “combined”. For instance, if you own a license Survey OEM and also a license of Carlson GIS with IntelliCAD and need to access commands in both programs for work on a single drawing (.dwg) file, you would have to close the drawing out of the Survey OEM and then open it in the GIS program to do the work there.
Retail Pricing for Carlson Software
| Program | Retail Price of Standalone | Retail Price of Network | That CAD Girl Pricing |
|---|---|---|---|
| Select Suite - Pick 6 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 4,750 | $ 5,225 | * See in store |
| Select Suite - Pick 5 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 4,350 | $ 4,785 | * See in store |
| Civil Suite or Select Suite Pick 4 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 3,950 | $ 4,345 | * See in store |
| Select Suite - Pick 3 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 3,550 | $ 3,905 | * See in store |
| Select Suite - Pick 2 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 2,950 | $ 3,135 | * See in store |
| Survey | $ 1,950 | $ 2,145 | * See in store |
| Civil | $ 1,750 | $ 1,925 | * See in store |
| Hydrology | $ 1,250 | $ 1,375 | * See in store |
| GIS | $ 1,095 | $ 1,205 | * See in store |
| Takeoff Suite (Construction, CADNet, Trench, GeoTech) | $ 7,500 | $ 8,250 | * See in store |
| Construction | $ 3,750 | $ 4,125 | * See in store |
| CADNet | $ 1,595 | $ 1,755 | * See in store |
| Trench | $ 1,595 | $ 1,755 | * See in store |
| GeoTech | $ 1,595 | $ 1,755 | * See in store |
| Takeoff with embedded AutoCAD (OEM) | $ 9,000 | $ 9,900 | * See in store |
| Survey with embedded AutoCAD (OEM) | $ 2,995 | $ 3,295 | * See in store |
| Other Software or Hardware | *See in store |
Carlson Software Annual Maintenance
If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software. See Upgrading Carlson Software below for more information about renewals after maintenance has expired.
Carlson’s Annual Maintenance is NOT available for embedded AutoCAD (OEM) products, for SurvCE or for SurvPC. It is only available for IntelliCAD/for CAD-based products.
Carlson’s policy on Software Maintenance can be viewed by clicking here.
| Program | Retail Price of Standalone | Annual Maintenance for Standalone | Retail Price of Network | Annual Maintenance for Network |
|---|---|---|---|---|
| Select Suite Pick 6 | $ 4,750 | $ 475 | $ 5,225 | $ 522.50 |
| Select Suite Pick 5 | $ 4,350 | $ 435 | $ 4,785 | $ 478.50 |
| Select Suite Pick 4 | $ 3,950 | $ 395 | $ 4,345 | $ 434.50 |
| Select Suite Pick 3 | $ 3,550 | $ 355 | $ 3,905 | $ 390.50 |
| Select Suite Pick 2 | $ 2,950 | $ 295 | $ 3,245 | $ 324.50 |
| Civil Suite | $ 3,950 | $ 395 | $ 4,345 | $ 434.50 |
| Survey | $ 1,950 | $ 195 | $ 2,145 | $ 214.50 |
| Civil | $ 1,750 | $ 175 | $ 1,925 | $ 192.50 |
| Hydrology | $ 1,250 | $ 125 | $ 1,375 | $ 137.50 |
| GIS | $ 1,095 | $ 109.50 | $ 1,205 | $ 120.50 |
| Takeoff Suite | $ 7,500 | $ 750 | $ 8,250 | $ 825.00 |
| Construction | $ 3,750 | $ 375 | $ 4,125 | $ 412.50 |
| CADNet | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.45 |
| Trench | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.50 |
| GeoTech | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.50 |
Upgrading Carlson Software
Upgrading Carlson’s non-OEM desktop products is done through the Maintenance Plan.
If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software. If Maintenance is not renewed prior to expiration, a 1-year Maintenance Plan costs 15% of software list price and increases by 5% per year after the expiration date.
If your license is not currently on maintenance, you can pay the maintenance fee plus an expiration fee which will both upgrade you to the current version of the program AND include any upgrades that are released within the maintenance year.
| Maintenance Status | Annual Maintenance (Percentage of Retail) | Expiration Fee (Percentage of Retail) | Total Fee to Renew (Percentage of Retail) |
|---|---|---|---|
| Current | 10% | 0 | 10% |
| 1 year behind | 10% | 10% | 20% |
| 2 years behind | 10% | 20% | 30% |
| 3 years behind | 10% | 30% | 40% |
| 4 or more years behind | 10% | 40% | 50% |
Sample Upgrade & Maintenance Renewal Pricing
| Program | # of Years Expired | Retail Price | Total Fee (Percentage of Retail) | Total Fee to Upgrade and/or Renew Maintenance for 1 Year |
|---|---|---|---|---|
| Survey | Not expired, maintenance is current | $ 1,950 | 10% | $ 195.00 |
| Survey | Expired for less than 1 year | $ 1,950 | 20% | $ 390.00 |
| Networked Survey | Expired for less than 1 year | $ 2,145 | 20% | $ 429.00 |
| Civil Suite or Select Suite Pick 4 | Not expired, maintenance is current | $ 3,950 | 10% | $ 395.00 |
| Civil Suite or Select Suite Pick 4 | Expired for less than 1 year | $ 3,950 | 20% | $ 790.00 |
| Networked Civil Suite or Select Suite Pick 4 | Expired for less than 1 year | $ 4,345 | 20% | $ 869.00 |
The cost to upgrade Carlson’s OEM products varies depending on the program and how many versions behind you are.
Follow this link then click on Request a Custom Proposal to request upgrade pricing.
Competitive Upgrades
Follow this link then click on Request a Custom Proposal to see if additional discounts are available.
System Requirements for Desktop Software
Because it changes from version to version, my “go-to” answer is going to always point to this page where Carlson lists the minimum system requirements for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD.
You may also keep an eye on our System Requirements and Hardware Compatibility FAQs for the latest information.
30 Day Trials
Then click on Request a 30 day Trial Serial Number
Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.
Technical Support & Training
You can see all the opportunities for training with That CAD Girl here and you can follow these links for to see our FAQs about the training and technical support available from Carlson and That CAD Girl.
Why don’t you post recordings of your webinar series presentations for all to see?
+The advantage of doing it this way is to keep the material fresh. I repeat some of the topics but, just because it’s called “Surfaces, Centerlines and Profiles” in March, doesn’t mean you’ll get the same exact lesson if I repeat it in November. For one thing, between March and November, a new version of the software with updates and new features will have been released and I’ll have different things to show.
Now, on the flipside (I’m a woman, you know there had to be at least two-sides… right?), I DO record each webinar and make it available for a short period of time but only to those who attended it live. That’s just to allow those who sneezed or rattled a bag of potato chips at the wrong time to figure out exactly what I said or what options I picked.
And, you can always use this link to my Video Library to watch the webinars I’ve done in the past for Carlson.
Why did you start doing your webinar series for Carlson and CAD training?
+Over a 3 week period I had 14 2-hour sessions with different people or groups. At that point I realized I needed to find a better way if I wanted to continue to support those who purchased software from me – and the webinar series was born!
Now it has grown and is, I think, a great way to make everyone happy. Those needing an overview of the software or particular features can get that on a regular basis. And, it frees me up to offer more specialized training to those who want and need custom training.
Does That CAD Girl training qualify for PDH/CEU/continuing education credit?
+I am an approved provider of continuing education credit for the North Carolina Board of Engineers & Land Surveyors so anyone licensed in NC should have no problem.
For those out-of-state who attend my webinars or arrange for custom online training: Once (or maybe twice if I’m really on my game) a year I send out emails that “Acknowledge Your Attendance” in our webinar(s). This is not a guarantee that the hours will be accepted by all licensing boards but, it IS training, not a sales pitch, so I have a hard time seeing how they could deny credit..
Also, for all custom online CAD training and CAD webinars, recordings of the sessions can be provided in the case of an audit.
That CAD Girl’s terms & conditions of sales
+Where can I get a 30 day trial of Carlson?
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Then click on Request a 30 day Trial Serial Number
I’m not in your state/region/country – can I buy my software from you?
+And sometimes I’m able to give discounts or access to my monthly webinars for new customers so give me a call, send me an email or follow this link and click on Request a Custom Proposal to see what is available!