[FAQxxx] I didn’t buy my software from you, but can you take care of my maintenance and upgrades?
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Yes, we sure can!

If you’ve recently received a Maintenance Renewal or OEM Upgrade notice from Carlson Software, you can follow this link to Request a Custom Proposal from That CAD Girl. Sending us that report helps us help you, so we’re offering additional discounts if you do that.

FAQ: What is Carlson Software Maintenance? And why should I buy it from That CAD Girl?

FAQ: How is Carlson Software Maintenance calculated?


    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

    [FAQ455] I can’t seem to keep up with my Carlson maintenance – Can you help?
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    This is another reason that we recommend that you find an Authorized Carlson Reseller and purchase your maintenance through them! Resellers offer an additional level of support for your purchases and they can help you keep up with your renewals and upgrades.

    Carlson generates and sends renewal notices automatically but they are only sent to you and the Carlson reseller located nearest to you geographically. However, you are free to purchase new licenses, upgrades or maintenance directly from Carlson or any Authorized Reseller.

    If you’ve recently received a Maintenance Renewal or OEM Upgrade notice from Carlson Software, you can forward that report to your Dealer of Choice and ask for them to provide a custom proposal.

    FAQ: What is Carlson Software Maintenance? And why you should buy it from an Authorized Carlson Reseller

    FAQ: How is Carlson Software Maintenance calculated?


      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

      [FAQ200] What you should know about purchasing Carlson Software
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      About Carlson Software, the Company

      Carlson Software is a software developer based out of Maysville, Kentucky. They have been developing land development-focused software since 1983 and their offerings include modules for the land surveying, civil engineering, construction and mining industries.

      FAQ: About Carlson Software

      About Carlson, the Software

      Carlson’s desktop programs run on 64-bit MS Windows-based computers.

      Carlson programs work natively and produce DWG format files. There is NO need to convert, import or export – only Open and Save.

      The programs are primarily delivered as “vertical” modules that can be installed and run on top of a generic-CAD platform.

      Carlson’s desktop modules for land surveying, engineering and construction are built to run on top of the ITC’s IntelliCAD and Autodesk’s AutoCAD platforms. The modules include: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds.

      Additionally, Survey and Takeoff are developed and run on top of an embedded AutoCAD (OEM).

      You Have Options!
      Purchase Carlson with the Platform that's Best for You

      Option 1: With IntelliCAD/for YOUR AutoCAD

      Carlson’s desktop programs can be installed as a standalone program on top of IntelliCAD or on top of your separately-purchased, full-AutoCAD-based program.

      Each purchase includes a license of the latest version of IntelliCAD – it doesn’t have to be purchased separately.

      Your separately-purchased, full-AutoCAD-based program can be AutoCAD, AutoCAD Map, Land Desktop, Civil 3D or other vertical – but does NOT include AutoCAD LT.

      The following modules are available with IntelliCAD/for YOUR AutoCAD: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds

       

      Option 2: With embedded AutoCAD (OEM)

      Carlson Survey and Takeoff can be purchased and installed standalone with embedded AutoCAD (also known as the OEM version).

      Each purchase includes a license of the latest version of embedded AutoCAD (OEM) – it doesn’t have to be purchased separately.

      Note that embedded AutoCAD (OEM) is more similar to AutoCAD LT than AutoCAD – so, experienced AutoCAD users may end up missing much of the functionality they are accustomed to.

      The embedded AutoCAD (OEM) programs do not include IntelliCAD and do not require a separate purchase of AutoCAD.

      Importantly, although both programs can be installed on the same computer, programs installed with the OEM platform will be completely separate from those installed with IntelliCAD/your AutoCAD.  This means that you will not be able to work in a DWG file and simply switch between menus – you’ll have to close the drawing in one program in order to open it in the other.

      Carlson's Versions vs AutoCAD's Versions

      Carlson Software typically releases a new version of their programs approximately 4-6 months after Autodesk releases each new version of AutoCAD.

      Carlson Software will run on earlier versions of AutoCAD; however, you cannot run a version of Carlson that is older than the AutoCAD. For instance, Carlson 2024 will run on AutoCAD 2018-2024 but Carlson 2022 will only run on AutoCAD 2018-2022.

      Which Program or Modules Do I Need?

      We definitely recommend that you request a 30-day trial and test it for yourself – but here are links to help you decide!

      Retail Pricing for Carlson Software

      ProgramRetail Price of Standalone
      (effective 10/16/2023)
      Retail Price of Network
      Select Suite - Pick 6 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,950$ 5,445
      Select Suite - Pick 5 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,650$ 5,115
      Civil Suite or Select Suite Pick 4 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,250$ 4,675
      Select Suite - Pick 3 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 3,850$ 4,235
      Select Suite - Pick 2 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 3,350$ 3,685
      Survey$ 2,150$ 2,365
      Civil$ 1,950$ 2,145
      Hydrology$ 1,550$ 1,705
      GIS$ 1,250$ 1,375
      Takeoff Suite
      (Construction, CADNet, Trench, GeoTech)
      $ 7,500$ 8,250
      Construction$ 3,950$ 4,345
      CADNet$ 1,750$ 1,925
      Trench$ 1,595$ 1,755.50
      GeoTech$ 1,595$ 1,755.50
      Takeoff with embedded AutoCAD (OEM)$ 9,000$ 9,900
      Survey with embedded AutoCAD (OEM)$ 3,250$ 3,575
      Other Software or Hardware

      Upgrading Carlson Software

      IntelliCAD/for CAD Products

      Upgrades are managed through the Annual Maintenance Plan which, essentially. allows users to pre-pay for future upgrades.  As long as your Maintenance is active at the time a new version is released, you are eligible for an automatic upgrade to the new version.

      See additional information about Maintenance below…

       

      Survey and Takeoff with embedded AutoCAD (OEM)

      Maintenance is NOT available for these products so upgrades are only available after a new version has been released.

      The cost to upgrade Carlson’s OEM products is subject to change each year and varies depending on the program and how many versions behind you are.

      However, Carlson never charges more than 50% of the current retail price to upgrade any license to the latest and greatest version of the software.

      Carlson Software Annual Maintenance

      Maintenance with New Licenses

      Every new license of Carlson with IntelliCAD/for CAD includes 90 days of free Maintenance. This is Carlson’s way of ensuring that anyone who purchases a new license inside of that 90-day window can be assured of getting the free upgrade.

       

      Renewing Maintenance Before it Expires

      Renewing Maintenance is optional for users.

      However, if you prefer to keep your software up-to-date when new versions are released, keeping the Maintenance plan active is the best way to do that.

      If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software.

       

      Renewing Expired Maintenance

      If your Maintenance has expired, you can pay the regular 10% Maintenance fee plus the expiration fee to activate your Maintenance for one-year. While Maintenance is active, you’ll be eligible for an immediate upgrade to the current version AND for automatic upgrades to any new versions released during the Maintenance year.

       

      How Old is Too Old (to Renew)?

      For licenses of Carlson with IntelliCAD/for CAD that are more than 4 years old, users can pay 50% of the retail price to activate Maintenance for 1-year.

      While Maintenance is active, you’ll be eligible for an immediate upgrade to the current version AND for automatic upgrades to any new versions released during the Maintenance year.

      See the tables below for sample pricing for Carlson Maintenance.

       

      Carlson Software Maintenance Fees – per Product

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      ProgramRetail Price
      of Standalone
      (effective 10/16/2023)
      Annual Maintenance
      for Standalone
      Retail Price
      of Network
      Annual Maintenance
      for Network
      Select Suite Pick 6$ 4,950$ 495$ 5,445$ 544.50
      Select Suite Pick 5$ 4,650$ 465$ 5,115$ 511.50
      Select Suite Pick 4$ 4,250$ 425$ 4,675$ 467.50
      Select Suite Pick 3$ 3,850$ 385$ 4,235$ 423.50
      Select Suite Pick 2$ 3,350$ 335$ 3,685$ 368.50
      Civil Suite$ 4,250$ 425$ 4,675$ 467.50
      Survey$ 2,150$ 215$ 2,365$ 236.50
      Civil$ 1,950$ 195$ 2,145$ 214.50
      Hydrology$ 1,550$ 155$ 1,705$ 170.50
      GIS$ 1,250$ 125$ 1,375$ 137.50
      Takeoff Suite$ 7,500$ 750$ 8,250$ 825.00
      Construction$ 3,950$ 395$ 4,345$ 434.50
      CADNet$ 1,750$ 175$ 1,925$ 192.50
      Trench$ 1,595$ 159.50$ 1,755$ 175.50
      GeoTech$ 1,595$ 159.50$ 1,755$ 175.50

       

      Carlson Software Maintenance & Expiration Fees

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      Maintenance StatusAnnual Maintenance
      (Percentage of Retail)
      Expiration Fee
      (Percentage of Retail)
      Total Fee to Renew
      (Percentage of Retail)
      Active10%010%
      Expired, up to 1 year10%10%20%
      Expired, up to 2 years10%20%30%
      Expired, up to 3 years10%30%40%
      Expired, more than 3 years10%40%50%

       

      Sample Pricing for Active and Expired Maintenance Renewal Fees

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      Program# of Years ExpiredRetail PriceTotal Fee
      (Percentage of Retail)
      Total Fee to Upgrade and/or
      Renew Maintenance for 1 Year
      SurveyNot expired, maintenance is current$ 2,15010%$ 215.00
      SurveyExpired for less than 1 year$ 2,15020%$ 430.00
      Networked SurveyExpired for less than 1 year$ 2,365
      20%$ 473.00
      Civil Suite or Select Suite Pick 4Not expired, maintenance is current$ 4,25010%$ 425.00
      Civil Suite or Select Suite Pick 4Expired for less than 1 year$ 4,25020%$ 850.00
      Networked Civil Suite or Select Suite Pick 4Expired for less than 1 year$ 4,67520%$935.00

      Carlson Licensing

      Perpetual Licensing

      A purchase of Carlson Software grants a perpetual license to the owner. This means that, once purchased, you “own it” and never need to pay additional fees to use it.

       
      Network Licensing

      Carlson allows users to “network” their licenses for an additional fee. The fee is 10% of the retail price of the software being networked.

       
      Installing and Re-Installing

      When installing their desktop software, Carlson recognizes 5 different “Reasons for Installation”:

       

       

       

       

       

      After installation and registration, Carlson provides a Registration Report that includes a “Change Key” and it’s a good idea to save the report and the change key.

      And here’s a Pro-Tip for you! The Serial Number screen on your That CAD Girl Customer Portal has a “Customer Notes” section – that’s a great place to save your Change Key and other important information about each license!

      System Requirements for Desktop Software

      Because it changes from version to version, my “go-to” answer is this FAQ which links directly to Carlson’s website and their recommendations for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD.

      FAQ: What are the system requirements to run Carlson Software in the office? Do I need a monster computer?

      Technical Support & Training

      Carlson Software offers FREE technical support for Carlson Software and IntelliCAD. This is the case whether you are running the latest version of Carlson or one that’s 10 years old or, even, if you’re only trying before you buy.

      You can see all the opportunities for training with That CAD Girl here and you can follow these links to see our FAQs about the training and technical support available from Carlson and That CAD Girl.

      30-Day Trials

      Want to try before you buy? Any Carlson desktop software is available for a 30 day trial – just Click here to request a 30 day trial.

      Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.

      Why Buy from That CAD Girl?

      Want to try before you buy? Any Carlson desktop software is available for a 30 day trial – just Click here to request a 30 day trial.

      Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.


        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

        [FAQ202] That CAD Girl Active Coupon Codes (a running thread)
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        Why Coupons...?

        Prices shown in our online store reflects Carlson Software’s Minimum Advertised Pricing (MAP) policy but additional discounts may be available at checkout, using coupons, or by requesting a custom proposal.

        Takeoff Suite

        After adding Takeoff Suite to your cart, select the coupon Takeoff Suite at checkout for an additional discount.

        Includes FREE Maintenance and FREE access to RECORDINGS of January 2024 Takeoff Training

        Takeoff OEM

        After adding Takeoff OEM to your cart, select the coupon Takeoff OEM at checkout for an additional discount.

        Includes FREE access to RECORDINGS of January 2024 Takeoff Training

        Free Virtual Classroom Training

        With the purchase of any new license of Carlson Software, you will have the option of adding a FREE registration to an upcoming 2- or 3-day Virtual Classroom training event to your cart.

        Free Maintenance

        When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance coupon to your cart.

        That CAD Girl Online Store Pricing

        After adding select Carlson Software products to your cart, add the online store coupon at checkout for additional discounts

        Discounted Maintenance Renewals and Upgrades

        Send us your report and receive an extra discount on maintenance renewals and OEM upgrades!

        Click here to upload your current maintenance or OEM upgrade report and request pricing for your maintenance renewal –

        Select Suite Pick 2

        After adding Select Suite Pick 2 to your cart, select the coupon Pick 2 Special at checkout for an additional discount.

        This offer will end on 10/31/2023

        Black Friday Discount

        Discount to add Survey, Civil, Hydrology, GIS, CADnet or Point Cloud Basic to any current license

        (regular price $750)

        Email [email protected] for custom proposal

        Black Friday Discount

        Coupon automatically applied at checkout after adding select Carlson Software to your cart

        That CAD Girl Standard Discount

        Coupon automatically available at checkout after adding select Carlson Software products to your cart

        Extra $100 Off

        After adding Select Suite Pick 3 to cart, a coupon for an extra $100 off will be available

        Available through 12/31/2021

        That CAD Girl Maintenance Discount

        After adding select Carlson Software AND maintenance to cart, use Coupon Code tcgmaintenance at checkout for additional discount. Currently available for Carlson Survey, Civil, Civil Suite, Pick 2 and Pick 4

        Black Friday Discount

        Coupon automatically applied at checkout after adding Carlson Takeoff Suite to your cart

        Discount Workshop Registration

        With the purchase of any new license of Carlson Software, you will have the option of adding 2022 Virtual Workshop Registration to your cart.

        At checkout, click on the coupon 2022 Virtual Workshop to apply a coupon for $100 off the registration price.

        Free Maintenance

        When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance to your cart.

        No Coupon Code is required for this discount.

        Ends 12/31

        EXTRA $500 off

        After adding Civil Suite or Select Suite Pick 4 to your cart, use Coupon Code dogdays2022 at checkout for additional discount.

        This offer will end on 9/1/2022

        Extra $100 Off

        After adding Select Suite Pick 6 to cart, a coupon for an extra $100 off will be available

        Available through 12/31/2021

        End of Year Discount

        Coupon available at checkout after adding Carlson Takeoff Suite to your cart

        Expires 12/31/2021

        Extra $100 Off

        After adding select Carlson Software AND maintenance to cart, use Coupon Code extra100 at checkout for additional $100 discount.

        Currently available for Carlson Civil Suite, Pick 3 and Pick 4

        Free Maintenance

        When adding select Carlson Software to your cart, you will have the option of adding 1-Year of Free Maintenance to your cart.

        No Coupon Code is required for this discount.

        Expires 12/31/2022

        Extra $100 Off

        After adding Select Suite Pick 5 to cart, a coupon for an extra $100 off will be available

        Available through 12/31/2021

        End of Year Discount

        Coupon available at checkout after adding select Carlson Software to your cart

        Expires 12/31/2021

        Black Friday Discount

        Coupon automatically applied at checkout after adding select Carlson Software to your cart

        That CAD Girl Manuals

        $50 discount coupon will be automatically available at checkout after adding any new license of Carlson Software and That CAD Girl Self-Study Training Manuals to your cart

        Extra $250 Off

        After adding select Carlson Software AND maintenance to cart, use Coupon Code extra250 at checkout for additional $250 discount.

        Currently available for Carlson Takeoff Suite.

        That CAD Girl Maintenance Discount

        After adding select Carlson Software AND maintenance to cart, use Coupon Code “tcgmaintenance” at checkout for additional discount

        That CAD Girl P3D Hydro & Topo

        After adding Carlson P3D Hydro & Topo to your cart, use Coupon Code tcgp3dextra at checkout for additional discounts

        That CAD Girl Preferred Pricing

        After adding select Carlson Software products to your cart, use Coupon Code “tcg preferred” at checkout for additional discounts

         


          If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

          [FAQ400] Find Answers on your new That CAD Girl Portal
          +

            Find Answers on your new That CAD Girl Portal

            If you (or your company) have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!

            Every portal is specific for the email address we have on file for you, so – Click here to access That CAD Girl’s Customer Portal then enter your email address.

            The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Free Webinars and My Training tabs while those with Full Access will have access to Recent Transactions, Serial Numbers and Maintenance Reports.

             

             
            Home – On this tab you can review the contact information about your company and also request updates to contacts or other out-of-date information. This screen also shows whether staff from your Company is eligible to attend our Monthly Webinar Series for Free.

             
            Recent Transactions – On this tab, you can review proposals and securely pay your invoice using any major credit card or directly from your bank account. You can also review and download PDF copies of past proposals, invoices and payment transactions. This tab is only available to users with Administrative Access.

             

            Clicking on an Estimate – When viewing an Estimate (Proposal) in Recent Transactions, you have different options depending on whether the Estimate has been previously converted to an invoice, is active (unexpired) or is past due (expired).

            For active (unexpired) and unconverted Estimates, you can click “Accept & Pay” to convert the Estimate to an Invoice and proceed directly to our payments screen or click “Create Invoice” to convert the Estimate to an invoice and proceed to the Invoice screen.

            For past due (expired) or previously converted Estimates, you only have the “Print” button that allows you to export to a PDF.

            NOTE: Once an Estimate has been converted to an Invoice using either option, you must return to the Recent Transactions table and open the Invoice to pay.

             

             

            Clicking on an Invoice – When viewing an Invoice in Recent Transactions, you have different options depending on whether the Invoice is active or past due.

            For active (unexpired) Invoices, you can click “Pay Now” to proceed to our payment screen.

            For past due (expired) Invoices, you only have the “Print” button that allows you to export to a PDF.

             
            Serial Numbers – On this tab, you can see a list of your company’s Active Carlson Software Serial Numbers. The table on this screen is searchable and can be filtered or downloaded in Excel format. This tab is only available to users with Administrative Access.

            DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.


            Also, clicking on any serial number in the list brings you to a details page where you can add any “Customer Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.

             
            Maintenance Reports – On this tab you can see the most recent copies of Carlson Maintenance Reports. You can download a PDF version of any report by clicking the “Open Attachment” button in the row. This tab is only available to users with Administrative Access.

            DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.

             

             
            Free Webinars – This tab is accessible to all users although the information will vary depending on your Company’s webinar eligibility (see Home tab). The information on this screen is broken down into 3 tables:

            • A list of Upcoming sessions in our Webinar Series with links to pre-register
            • A list of webinars that you attended and a button to download a Certificate of Attendance. Note: You can add your professional license numbers on your Home tab and they will appear on your certificates.
            • A list of recordings of webinars that you attended

             
            Your Training – This tab is accessible to all users although the information will vary depending on whether you or your Company have paid for specialized training. The information on this screen is broken down into 3 tables:

            • A list of Upcoming Training sessions that have already been paid for with links to pre-register
            • A list of Past Training sessions the user has paid for and attended with a link to download a Certificate of Attendance
            • A list of Past Training sessions with links to the recording

            Find Answers on your new That CAD Girl Portal

            If you have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!

            Every portal is specific for the email address we have on file for you and you can access yours by following this link and entering your email address.

            The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Webinars and Paid Training tabs while those with Full Access will have access to Transactions, Serial Numbers and License Reports.

            Recent Transactions – On this tab, you can review proposals and securely pay your invoice using any major credit card or directly from your bank account. You can also review and download PDF copies of past proposals, invoices and payment transactions. This tab is only available to users with Administrative Access.

             

            Serial Numbers – On this tab, you can see a list of Active Carlson Software Serial Numbers. The table on this screen is searchable and can be filtered or downloaded in Excel format. This tab is only available to users with Administrative Access.

            DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.


            Also, clicking on any serial number in the list brings you to a details page where you can add any “User Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.

             

            Maintenance Reports – On this tab you can see the most recent copies of Carlson Maintenance Reports. You can download a PDF version of any report by clicking the box next to the report and then clicking the “Open Attachment” button at the bottom. This tab is only available to users with Administrative Access.

            DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.

             

            Webinars – This tab is accessible to all users although the information will vary depending on your Company’s webinar eligibility (see Home tab). The information on this screen is broken down into 3 tables:

            • A list of Upcoming sessions in our Webinar Series with links to pre-register
            • A list of Past sessions in our Webinar Series with links to the recording
            • A list of sessions the user has attended with a link to download a Certificate of Attendance

            Paid Training – This tab is accessible to all users although the information will vary depending on whether you or your Company have paid for specialized training. The information on this screen is broken down into 3 tables:

            • A list of Paid Training sessions the user has attended with a link to download a Certificate of Attendance
            • A list of Upcoming Paid Training sessions that have already been paid for with links to pre-register
            • A list of Past Paid Training sessions with links to the recording

             


              If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

              [FAQ420] I’ve Installed My Carlson Software – Now What Do I Do?
              +
              Just getting started…? Try these FAQs!

              Installing and Registering

              FAQ: How do I register my Carlson Software? And what are change keys?

              FAQ: Can I install my Carlson desktop software on two computers?

              FAQ: What happens if I get a new computer and need to reinstall Carlson?

              FAQ: What happens if I get a new computer and need to reinstall Carlson?

              Tracking my Licenses and Keeping Up to Date

              FAQ: That CAD Girl Customer Portal

              FAQ: My Maintenance is Current… Where’s My Upgrade?

              FAQ: When I upgrade, do I immediately lose access to the older version of my software?

              FAQ: I can’t seem to keep up with my Carlson maintenance – Can you help?

              FAQ: Do I qualify for an automatic upgrade to the new version of Carlson?

              Technical Support

              FAQ: Where do I get support for Carlson Software and how much will it cost me?

              FAQ: How can I be sure I’m running the latest build of my Carlson Software?

              FAQ: How can I find out when new versions or builds of Carlson are released?

              FAQ: Where do I find the build date or build number of my Carlson Software?

              FAQ: I think I found a bug in my Carlson Software – how can I get it resolved?

              FAQ: What is the latest and greatest version/build of my Carlson Software? (a running thread)

              FAQ: What is “The Little CAD Engine That Could” Website?

              Training

              FAQ: What options do I have for training on CAD or Carlson Software?

              FAQ: What is Carlson Academy?

              Self-Study Training Manuals: 1) Getting Started: Settings, Setup, Configuration and Points and 2) Field to Finish

              FAQ: Am I eligible to attend your Carlson Software webinars for free?

              FAQ: Before I buy, can I attend a webinar for free?

              FAQ: Does That CAD Girl training qualify for PDH/CEU/continuing education credit?

               


                If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                [FAQ201] Why should I purchase Carlson from That CAD Girl instead of someone else?
                +
                Whether you need 1 license or 10, That CAD Girl will give you the same level of support and service.

                We don’t try to get rich off of any single sale or customer. Instead, we give decent discounts on Carlson software products that still allow us to provide as much free support, service and training to our customers as possible.

                We can’t always be 100% successful, but our goal is to answer every email and phone call and to be an extra resource for your organization.

                Have feedback to share? Please click here to Send us a Message

                Online Store

                Training

                Current
                Discounts

                Guest Webinar
                Registration

                Help & Support


                  If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                  [FAQ508] Why don’t you post recordings of your webinar series presentations for all to see?
                  +
                  Basically because I consider these CAD webinars to be live, interactive training – like a virtual classroom. Instead of reserving a conference room here in Raleigh and inviting everyone in, we’re doing it online. And, if you were coming to a live presentation in a conference room, there’s no expectation of a recording afterward.

                  The advantage of doing it this way is to keep the material fresh. I repeat some of the topics but, just because it’s called “Surfaces, Centerlines and Profiles” in March, doesn’t mean you’ll get the same exact lesson if I repeat it in November. For one thing, between March and November, a new version of the software with updates and new features will have been released and I’ll have different things to show.

                  Now, on the flipside (I’m a woman, you know there had to be at least two-sides… right?), I DO record each webinar and make it available for a short period of time but only to those who attended it live. That’s just to allow those who sneezed or rattled a bag of potato chips at the wrong time to figure out exactly what I said or what options I picked.

                  And, you can always use this link to my Video Library to watch the webinars I’ve done in the past for Carlson.


                    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                    [FAQ507] Before I buy, can I attend a webinar for free?
                    +

                    Be our guest! Be our guest!
                    Put our service to the test
                    Tie your napkin ’round your neck, cherie
                    And we’ll provide the rest

                    Of course! Click here to let us know which one you want to attend!


                      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                      [FAQ506] Am I eligible to attend your Carlson Software webinars for free?
                      +
                      If you have purchased a new license of Carlson Software directly from That CAD Girl in the preceding 12-months, you’re eligible to attend any and all webinars listed here, for free!

                      You can also log in to your That CAD Girl Customer Portal to confirm your webinar eligibility:

                      The fine print: There will be a limited number of “seats” available for the sessions (limits of the technology). If we start bumping up against the limit of attendees, only one person per company will be able to attend each session. If we have plenty of seats available, that won’t be an issue.

                      On the Free Webinars tab of your portal, you can find links to pre-register or join a session in progress.

                      Follow this link to pre-register for any webinars you’d like to attend.


                        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                        [FAQ505] Why did you start doing your webinar series for Carlson and CAD training?
                        +
                        In 2013 I became overwhelmed by requests for one-on-one Carlson and CAD training – the requests were mostly from new customers who needed an introduction to Carlson, but also from experienced users wanting to know more about Carlson Field to Finish or other more advanced topics.

                        Over a 3 week period I had 14 2-hour sessions with different people or groups. At that point I realized I needed to find a better way if I wanted to continue to support those who purchased software from me – and the webinar series was born!

                        Now it has grown and is, I think, a great way to make everyone happy. Those needing an overview of the software or particular features can get that on a regular basis. And, it frees me up to offer more specialized training to those who want and need custom training.


                          If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                          [FAQ278] That CAD Girl’s terms & conditions of sales
                          +
                          Click here for That CAD Girl terms and conditions. These apply to all sales – online or otherwise.


                            If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                            [FAQ502] Does That CAD Girl training qualify for PDH/CEU/continuing education credit?
                            +
                            Maaayyybbeee…

                            That CAD Girl is an approved provider of continuing education credit for the THE NORTH CAROLINA BOARD OF EXAMINERS FOR ENGINEERS AND SURVEYORS so anyone licensed in NC should have no problem.

                            For those out-of-state who attend webinars or other online training, we do provide “Certificates of Attendance” for each session. We also archive recordings of all training (technology willing!) and are happy to provide access to these for proof of training and auditing.

                            Links to past or upcoming training sessions and your Certificates of Attendance can be found on your That CAD Girl Customer Portal.

                             

                             
                            Pro-Tip! You can add your professional license numbers to your Home Screen to have them displayed on your Certificate!


                             


                              If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                              [FAQ501] What options do I have for training on CAD or Carlson Software?
                              +
                              Lots!

                              But, don’t forget – there’s a difference between Carlson software TRAINING and Carlson Software TECH SUPPORT… you have to pay for one and the other is free!

                              I recommend you Click here to complete our Training Questionnaire – this will help you (and us) identify the training that will work best for you.

                              If it’s training you need, the best and most timely training I provide is through my live webinars or custom online training. You can see the list of upcoming webinars here or follow this link to Request Custom Training to schedule one-on-one custom training.

                              If it’s movies and videos you want, Carlson has an extensive library of recorded webinars and I’ve posted the webinars I presented on Carlson’s behalf here in my Video Library.

                              And, if you prefer written material, you may be interested in my Carlson Self-Study Training Manuals. These don’t cover everything Carlson… they’re more of the inch-wide but mile deep variety.


                                If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                [FAQ203] I’m not in your state/region/country – can I buy my software from you?
                                +
                                Yes, you sure can!

                                And sometimes I’m able to give discounts or access to my monthly webinars for new customers so give me a call, send me an email or follow this link and click on Request a Custom Proposal to see what is available!


                                  If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                   

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