[FAQ252] Where do I get Carlson support? How much will it cost me?
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It’s free. It’s always free. Straight from Carlson. Or straight from That CAD Girl. 

It doesn’t matter if you’re on the latest version or on a version that’s 10 years old – it’s always free.

You can email Carlson tech support or call (606) 564-5028. You might also check Carlson’s Knowledge Base site which provides answers to many common questions including KB 1078: Troubleshooting Guide

Because we have Carlson as our backup, That CAD Girl also tries to answer as many tech support questions as we can. You can follow this link to send us a Request for Tech Support.

Pro-Tip!: When calling or emailing for technical support, the first question you’ll likely get from either me or Carlson is “Are you using the current build?”. If you want us to love you even more and help us answer your question in the first phone call, make sure to say, “Oh, by the way, I’ve already checked and I’m using the current build”.

FAQ: Where do I find the build date or build number of my Carlson Software?

FAQ: What is the latest and greatest version/build of my Carlson Software? (a running thread)


    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

    [FAQ250] What is Carlson Software’s Maintenance Plan?
    And why you should buy it through an Authorized Carlson Reseller
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    Carlson Software’s Maintenance Plan is a program that helps users stay up-to-date with the latest release of their program(s) at a reasonable cost. Essentially, maintenance allows you to purchase upgrades in advance, and on an annual contract that helps with organizational budgeting.

    The maintenance program is available for programs that include IntelliCAD and/or run on top of a separately purchased license of an AutoCAD-based program. The following modules of Carlson office products are available with maintenance: Survey, Civil, Hydrology, GIS, Basic Mining, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench and Construction.

    This maintenance program does not include Carlson Survey or Takeoff with embedded AutoCAD (OEM). These programs must be upgraded individually after a new version has been released.

     

    BENEFITS OF MAINTENANCE FROM CARLSON SOFTWARE:

     

    COST OF MAINTENANCE FROM CARLSON SOFTWARE:

    • An active Maintenance Plan can be renewed annually at a cost of 10% of software retail price.
    • If Maintenance is not renewed prior to expiration, Maintenance increases by 10% per year after the expiration date.
    • Importantly… Carlson never charges more than 50% of the retail price of any program to upgrade and bring it up to the current version.

     

    WHY BUY FROM AN AUTHORIZED RESELLER?
    Regardless of your license status (trial, old, prospecting or current), you’ll always get FREE tech support directly from Carlson. So, why not support another small business by buying from them? In many cases, a Reseller will offer discounts and/or training but, at a minimum, you will gain one more level of support when you need it.


      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

      [FAQ200] What you should know about purchasing Carlson Software
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      About Carlson Software, the Company

      Carlson Software is a software developer based out of Maysville, Kentucky. They have been developing land development-focused software since 1983 and their offerings include modules for the land surveying, civil engineering, construction and mining industries.

      FAQ: About Carlson Software

      About Carlson, the Software

      Carlson’s desktop programs run on 64-bit MS Windows-based computers.

      Carlson programs work natively and produce DWG format files. There is NO need to convert, import or export – only Open and Save.

      The programs are primarily delivered as “vertical” modules that can be installed and run on top of a generic-CAD platform.

      Carlson’s desktop modules for land surveying, engineering and construction are built to run on top of the ITC’s IntelliCAD and Autodesk’s AutoCAD platforms. The modules include: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds.

      Additionally, Survey and Takeoff are developed and run on top of an embedded AutoCAD (OEM).

      You Have Options!
      Purchase Carlson with the Platform that's Best for You

      Option 1: With IntelliCAD/for YOUR AutoCAD

      Carlson’s desktop programs can be installed as a standalone program on top of IntelliCAD or on top of your separately-purchased, full-AutoCAD-based program.

      Each purchase includes a license of the latest version of IntelliCAD – it doesn’t have to be purchased separately.

      Your separately-purchased, full-AutoCAD-based program can be AutoCAD, AutoCAD Map, Land Desktop, Civil 3D or other vertical – but does NOT include AutoCAD LT.

      The following modules are available with IntelliCAD/for YOUR AutoCAD: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds

       

      Option 2: With embedded AutoCAD (OEM)

      Carlson Survey and Takeoff can be purchased and installed standalone with embedded AutoCAD (also known as the OEM version).

      Each purchase includes a license of the latest version of embedded AutoCAD (OEM) – it doesn’t have to be purchased separately.

      Note that embedded AutoCAD (OEM) is more similar to AutoCAD LT than AutoCAD – so, experienced AutoCAD users may end up missing much of the functionality they are accustomed to.

      The embedded AutoCAD (OEM) programs do not include IntelliCAD and do not require a separate purchase of AutoCAD.

      Importantly, although both programs can be installed on the same computer, programs installed with the OEM platform will be completely separate from those installed with IntelliCAD/your AutoCAD.  This means that you will not be able to work in a DWG file and simply switch between menus – you’ll have to close the drawing in one program in order to open it in the other.

      Carlson's Versions vs AutoCAD's Versions

      Carlson Software typically releases a new version of their programs approximately 4-6 months after Autodesk releases each new version of AutoCAD.

      Carlson Software will run on earlier versions of AutoCAD; however, you cannot run a version of Carlson that is older than the AutoCAD. For instance, Carlson 2024 will run on AutoCAD 2018-2024 but Carlson 2022 will only run on AutoCAD 2018-2022.

      Which Program or Modules Do I Need?

      We definitely recommend that you request a 30-day trial and test it for yourself – but here are links to help you decide!

      Retail Pricing for Carlson Software

      ProgramRetail Price of Standalone
      (effective 10/16/2023)
      Retail Price of Network
      Select Suite - Pick 6 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,950$ 5,445
      Select Suite - Pick 5 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,650$ 5,115
      Civil Suite or Select Suite Pick 4 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 4,250$ 4,675
      Select Suite - Pick 3 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 3,850$ 4,235
      Select Suite - Pick 2 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet)$ 3,350$ 3,685
      Survey$ 2,150$ 2,365
      Civil$ 1,950$ 2,145
      Hydrology$ 1,550$ 1,705
      GIS$ 1,250$ 1,375
      Takeoff Suite
      (Construction, CADNet, Trench, GeoTech)
      $ 7,500$ 8,250
      Construction$ 3,950$ 4,345
      CADNet$ 1,750$ 1,925
      Trench$ 1,595$ 1,755.50
      GeoTech$ 1,595$ 1,755.50
      Takeoff with embedded AutoCAD (OEM)$ 9,000$ 9,900
      Survey with embedded AutoCAD (OEM)$ 3,250$ 3,575
      Other Software or Hardware

      Upgrading Carlson Software

      IntelliCAD/for CAD Products

      Upgrades are managed through the Annual Maintenance Plan which, essentially. allows users to pre-pay for future upgrades.  As long as your Maintenance is active at the time a new version is released, you are eligible for an automatic upgrade to the new version.

      See additional information about Maintenance below…

       

      Survey and Takeoff with embedded AutoCAD (OEM)

      Maintenance is NOT available for these products so upgrades are only available after a new version has been released.

      The cost to upgrade Carlson’s OEM products is subject to change each year and varies depending on the program and how many versions behind you are.

      However, Carlson never charges more than 50% of the current retail price to upgrade any license to the latest and greatest version of the software.

      Carlson Software Annual Maintenance

      Maintenance with New Licenses

      Every new license of Carlson with IntelliCAD/for CAD includes 90 days of free Maintenance. This is Carlson’s way of ensuring that anyone who purchases a new license inside of that 90-day window can be assured of getting the free upgrade.

       

      Renewing Maintenance Before it Expires

      Renewing Maintenance is optional for users.

      However, if you prefer to keep your software up-to-date when new versions are released, keeping the Maintenance plan active is the best way to do that.

      If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software.

       

      Renewing Expired Maintenance

      If your Maintenance has expired, you can pay the regular 10% Maintenance fee plus the expiration fee to activate your Maintenance for one-year. While Maintenance is active, you’ll be eligible for an immediate upgrade to the current version AND for automatic upgrades to any new versions released during the Maintenance year.

       

      How Old is Too Old (to Renew)?

      For licenses of Carlson with IntelliCAD/for CAD that are more than 4 years old, users can pay 50% of the retail price to activate Maintenance for 1-year.

      While Maintenance is active, you’ll be eligible for an immediate upgrade to the current version AND for automatic upgrades to any new versions released during the Maintenance year.

      See the tables below for sample pricing for Carlson Maintenance.

       

      Carlson Software Maintenance Fees – per Product

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      ProgramRetail Price
      of Standalone
      (effective 10/16/2023)
      Annual Maintenance
      for Standalone
      Retail Price
      of Network
      Annual Maintenance
      for Network
      Select Suite Pick 6$ 4,950$ 495$ 5,445$ 544.50
      Select Suite Pick 5$ 4,650$ 465$ 5,115$ 511.50
      Select Suite Pick 4$ 4,250$ 425$ 4,675$ 467.50
      Select Suite Pick 3$ 3,850$ 385$ 4,235$ 423.50
      Select Suite Pick 2$ 3,350$ 335$ 3,685$ 368.50
      Civil Suite$ 4,250$ 425$ 4,675$ 467.50
      Survey$ 2,150$ 215$ 2,365$ 236.50
      Civil$ 1,950$ 195$ 2,145$ 214.50
      Hydrology$ 1,550$ 155$ 1,705$ 170.50
      GIS$ 1,250$ 125$ 1,375$ 137.50
      Takeoff Suite$ 7,500$ 750$ 8,250$ 825.00
      Construction$ 3,950$ 395$ 4,345$ 434.50
      CADNet$ 1,750$ 175$ 1,925$ 192.50
      Trench$ 1,595$ 159.50$ 1,755$ 175.50
      GeoTech$ 1,595$ 159.50$ 1,755$ 175.50

       

      Carlson Software Maintenance & Expiration Fees

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      Maintenance StatusAnnual Maintenance
      (Percentage of Retail)
      Expiration Fee
      (Percentage of Retail)
      Total Fee to Renew
      (Percentage of Retail)
      Active10%010%
      Expired, up to 1 year10%10%20%
      Expired, up to 2 years10%20%30%
      Expired, up to 3 years10%30%40%
      Expired, more than 3 years10%40%50%

       

      Sample Pricing for Active and Expired Maintenance Renewal Fees

      Carlson’s policy on Software Maintenance can be viewed by clicking here

      Program# of Years ExpiredRetail PriceTotal Fee
      (Percentage of Retail)
      Total Fee to Upgrade and/or
      Renew Maintenance for 1 Year
      SurveyNot expired, maintenance is current$ 2,15010%$ 215.00
      SurveyExpired for less than 1 year$ 2,15020%$ 430.00
      Networked SurveyExpired for less than 1 year$ 2,365
      20%$ 473.00
      Civil Suite or Select Suite Pick 4Not expired, maintenance is current$ 4,25010%$ 425.00
      Civil Suite or Select Suite Pick 4Expired for less than 1 year$ 4,25020%$ 850.00
      Networked Civil Suite or Select Suite Pick 4Expired for less than 1 year$ 4,67520%$935.00

      Carlson Licensing

      Perpetual Licensing

      A purchase of Carlson Software grants a perpetual license to the owner. This means that, once purchased, you “own it” and never need to pay additional fees to use it.

       
      Network Licensing

      Carlson allows users to “network” their licenses for an additional fee. The fee is 10% of the retail price of the software being networked.

       
      Installing and Re-Installing

      When installing their desktop software, Carlson recognizes 5 different “Reasons for Installation”:

       

       

       

       

       

      After installation and registration, Carlson provides a Registration Report that includes a “Change Key” and it’s a good idea to save the report and the change key.

      And here’s a Pro-Tip for you! The Serial Number screen on your That CAD Girl Customer Portal has a “Customer Notes” section – that’s a great place to save your Change Key and other important information about each license!

      System Requirements for Desktop Software

      Because it changes from version to version, my “go-to” answer is this FAQ which links directly to Carlson’s website and their recommendations for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD.

      FAQ: What are the system requirements to run Carlson Software in the office? Do I need a monster computer?

      Technical Support & Training

      Carlson Software offers FREE technical support for Carlson Software and IntelliCAD. This is the case whether you are running the latest version of Carlson or one that’s 10 years old or, even, if you’re only trying before you buy.

      You can see all the opportunities for training with That CAD Girl here and you can follow these links to see our FAQs about the training and technical support available from Carlson and That CAD Girl.

      30-Day Trials

      Want to try before you buy? Any Carlson desktop software is available for a 30 day trial – just Click here to request a 30 day trial.

      Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.

      Why Buy from That CAD Girl?

      Want to try before you buy? Any Carlson desktop software is available for a 30 day trial – just Click here to request a 30 day trial.

      Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.


        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

        [FAQ400] Find Answers on your new That CAD Girl Portal
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          Find Answers on your new That CAD Girl Portal

          If you (or your company) have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!

          Every portal is specific for the email address we have on file for you, so – Click here to access That CAD Girl’s Customer Portal then enter your email address.

          The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Free Webinars and My Training tabs while those with Full Access will have access to Recent Transactions, Serial Numbers and Maintenance Reports.

           

           
          Home – On this tab you can review the contact information about your company and also request updates to contacts or other out-of-date information. This screen also shows whether staff from your Company is eligible to attend our Monthly Webinar Series for Free.

           
          Recent Transactions – On this tab, you can review proposals and securely pay your invoice using any major credit card or directly from your bank account. You can also review and download PDF copies of past proposals, invoices and payment transactions. This tab is only available to users with Administrative Access.

           

          Clicking on an Estimate – When viewing an Estimate (Proposal) in Recent Transactions, you have different options depending on whether the Estimate has been previously converted to an invoice, is active (unexpired) or is past due (expired).

          For active (unexpired) and unconverted Estimates, you can click “Accept & Pay” to convert the Estimate to an Invoice and proceed directly to our payments screen or click “Create Invoice” to convert the Estimate to an invoice and proceed to the Invoice screen.

          For past due (expired) or previously converted Estimates, you only have the “Print” button that allows you to export to a PDF.

          NOTE: Once an Estimate has been converted to an Invoice using either option, you must return to the Recent Transactions table and open the Invoice to pay.

           

           

          Clicking on an Invoice – When viewing an Invoice in Recent Transactions, you have different options depending on whether the Invoice is active or past due.

          For active (unexpired) Invoices, you can click “Pay Now” to proceed to our payment screen.

          For past due (expired) Invoices, you only have the “Print” button that allows you to export to a PDF.

           
          Serial Numbers – On this tab, you can see a list of your company’s Active Carlson Software Serial Numbers. The table on this screen is searchable and can be filtered or downloaded in Excel format. This tab is only available to users with Administrative Access.

          DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.


          Also, clicking on any serial number in the list brings you to a details page where you can add any “Customer Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.

           
          Maintenance Reports – On this tab you can see the most recent copies of Carlson Maintenance Reports. You can download a PDF version of any report by clicking the “Open Attachment” button in the row. This tab is only available to users with Administrative Access.

          DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.

           

           
          Free Webinars – This tab is accessible to all users although the information will vary depending on your Company’s webinar eligibility (see Home tab). The information on this screen is broken down into 3 tables:

          • A list of Upcoming sessions in our Webinar Series with links to pre-register
          • A list of webinars that you attended and a button to download a Certificate of Attendance. Note: You can add your professional license numbers on your Home tab and they will appear on your certificates.
          • A list of recordings of webinars that you attended

           
          Your Training – This tab is accessible to all users although the information will vary depending on whether you or your Company have paid for specialized training. The information on this screen is broken down into 3 tables:

          • A list of Upcoming Training sessions that have already been paid for with links to pre-register
          • A list of Past Training sessions the user has paid for and attended with a link to download a Certificate of Attendance
          • A list of Past Training sessions with links to the recording

          Find Answers on your new That CAD Girl Portal

          If you have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!

          Every portal is specific for the email address we have on file for you and you can access yours by following this link and entering your email address.

          The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Webinars and Paid Training tabs while those with Full Access will have access to Transactions, Serial Numbers and License Reports.

          Recent Transactions – On this tab, you can review proposals and securely pay your invoice using any major credit card or directly from your bank account. You can also review and download PDF copies of past proposals, invoices and payment transactions. This tab is only available to users with Administrative Access.

           

          Serial Numbers – On this tab, you can see a list of Active Carlson Software Serial Numbers. The table on this screen is searchable and can be filtered or downloaded in Excel format. This tab is only available to users with Administrative Access.

          DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.


          Also, clicking on any serial number in the list brings you to a details page where you can add any “User Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.

           

          Maintenance Reports – On this tab you can see the most recent copies of Carlson Maintenance Reports. You can download a PDF version of any report by clicking the box next to the report and then clicking the “Open Attachment” button at the bottom. This tab is only available to users with Administrative Access.

          DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.

           

          Webinars – This tab is accessible to all users although the information will vary depending on your Company’s webinar eligibility (see Home tab). The information on this screen is broken down into 3 tables:

          • A list of Upcoming sessions in our Webinar Series with links to pre-register
          • A list of Past sessions in our Webinar Series with links to the recording
          • A list of sessions the user has attended with a link to download a Certificate of Attendance

          Paid Training – This tab is accessible to all users although the information will vary depending on whether you or your Company have paid for specialized training. The information on this screen is broken down into 3 tables:

          • A list of Paid Training sessions the user has attended with a link to download a Certificate of Attendance
          • A list of Upcoming Paid Training sessions that have already been paid for with links to pre-register
          • A list of Past Paid Training sessions with links to the recording

           


            If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

            [FAQ420] I’ve Installed My Carlson Software – Now What Do I Do?
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            Just getting started…? Try these FAQs!

            Installing and Registering

            FAQ: How do I register my Carlson Software? And what are change keys?

            FAQ: Can I install my Carlson desktop software on two computers?

            FAQ: What happens if I get a new computer and need to reinstall Carlson?

            FAQ: What happens if I get a new computer and need to reinstall Carlson?

            Tracking my Licenses and Keeping Up to Date

            FAQ: That CAD Girl Customer Portal

            FAQ: My Maintenance is Current… Where’s My Upgrade?

            FAQ: When I upgrade, do I immediately lose access to the older version of my software?

            FAQ: I can’t seem to keep up with my Carlson maintenance – Can you help?

            FAQ: Do I qualify for an automatic upgrade to the new version of Carlson?

            Technical Support

            FAQ: Where do I get support for Carlson Software and how much will it cost me?

            FAQ: How can I be sure I’m running the latest build of my Carlson Software?

            FAQ: How can I find out when new versions or builds of Carlson are released?

            FAQ: Where do I find the build date or build number of my Carlson Software?

            FAQ: I think I found a bug in my Carlson Software – how can I get it resolved?

            FAQ: What is the latest and greatest version/build of my Carlson Software? (a running thread)

            FAQ: What is “The Little CAD Engine That Could” Website?

            Training

            FAQ: What options do I have for training on CAD or Carlson Software?

            FAQ: What is Carlson Academy?

            Self-Study Training Manuals: 1) Getting Started: Settings, Setup, Configuration and Points and 2) Field to Finish

            FAQ: Am I eligible to attend your Carlson Software webinars for free?

            FAQ: Before I buy, can I attend a webinar for free?

            FAQ: Does That CAD Girl training qualify for PDH/CEU/continuing education credit?

             


              If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

              [FAQ430] How do I register my Carlson Software? And what are change keys?
              +
              After installation of any Carlson desktop software program, you will be required to register the serial number that was entered during the install process. After the software and serial number has been successfully registered a report will be displayed on screen. The registration report includes a 5-digit “Change Key” that eliminates most steps in the registration process in the event that you need to re-install with the same serial number.  It is best to print or otherwise save this report for future reference.

              Pro-Tip! The Serial Number screen on your That CAD Girl Customer Portal has a “Customer Notes” section – that’s a great place to save your Change Key and other important information about each license!

               
              In the first tab of the dialog box you must specify your Registration Method. If you have a change key from a previous registration, you can simply choose the option Already have a change key. Otherwise, choose the option Register to obtain a change key.
               
              2016_RegScreen01

               

               

               

               
              In the next tab you must specify the Reason for Installation from one of these 5 options:
               
              2016_RegScreen02

               

               

              1. Initial install or maintenance upgrade of Carlson
              2. Re-installation of Carlson
              3. Windows or AutoCAD Upgrade
              4. Home/Field use. See License Agreement.
              5. New Hardware (new hard drive, network card, new computer)

               
              It’s a little dated but you can refer to this Knowledge Base article from Carlson’s website explaining these options: Carlson KB 893: Desktop Software Reasons for Registration. This FAQ explains where to find your Carlson Software License Agreement (EULA).


                If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                [FAQ434] How do I know if I’m running the latest build of my Carlson Software?
                +
                The first time you launch your Carlson Software after a computer restart, the program will usually check in with Carlson’s website to see if a new build of the software has been posted; however, sometimes this automatic Check for Updates doesn’t occur and you have to force it to check.
                 
                There is a link to Check for Updates in your Windows Carlson Software program folder as shown below:
                 
                 


                  If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                  [FAQ458] What is “The Little CAD Engine That Could” Website?
                  +
                  The developers at Carlson Software that work on desktop programs with IntelliCAD are constantly chasing bugs and updating the program. In addition, the IntelliCAD developers at the ITC are also updating that platform program regularly.

                  Across all software platforms, the nature of bug fixes is that, when you fix one… you might create several more. And the new ones may be absolute show-stoppers that Murphy’s Law guarantees will happen on a weekend when projects need to be completed and no one is on-duty at Carlson to help.

                  Fear of that happening on a broad-scale is one reason that Carlson only posts a new Build, with updates to both the IntelliCAD and Carlson programs, every few months.

                  So, as a way to incorporate and test more often, Carlson’s development team has been posting interim TESTING Builds to a separate website – The Little CAD Engine That Could – for many years.

                  Users who are comfortable working in testing/beta releases of Carlson with IntelliCAD can find additional testing Builds at this website and, if you report a bug to Carlson Support, they may point you here as well.

                  Two of my favorite things about the posted Builds at The Little CAD Engine That Could are

                  1) there is a Comment section that allows the developers to describe the bugs that have been fixed in the Build and allows users to provide feedback and comments and

                  2) in addition to providing links to update to the newer testing Build, they also provide links to revert to previous Builds that may end up being more stable.

                   


                    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                    [FAQ220] What versions of AutoCAD & IntelliCAD & Windows does Carlson run on top of? Does it run on AutoCAD LT? (a running thread)
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                    Carlson Desktop Software with IntelliCAD or for Your AutoCAD

                    Carlson can be installed on top of any full-AutoCAD-based program such as AutoCAD, AutoCAD Map, Land Desktop or Civil 3d.

                    Carlson cannot be installed on top of any version AutoCAD LT.

                    Carlson VersionAutoCAD & IntelliCAD PlatformsWindows Platforms
                    2024AutoCAD 2018-2024, IntelliCAD 10.1a and 11.164 bit Windows
                    2023AutoCAD 2018-2023, IntelliCAD 10.1a and 11.064 bit Windows
                    2022AutoCAD 2017-2022, IntelliCAD 10.0a and 10.1a64 bit Windows 10
                    2021AutoCAD 2017-2021, Intellicad 10.0a64 bit Windows 10
                    2020AutoCAD 2015-2020, IntelliCAD 9.264 bit Windows 10
                    2019AutoCAD 2010-2019, IntelliCAD 932 or 64 bit Windows Vista, 7, 8, 8.1, and 10
                    2018AutoCAD 2010-2018, IntelliCAD 8.232 or 64 bit Windows Vista, 7, 8, 8.1, and 10
                    2017AutoCAD 2010-2017, IntelliCAD 8.232 or 64 bit Windows Vista, 7, 8, 8.1, and 10
                    2016AutoCAD 2007-2016, IntelliCAD 8.132 or 64 bit Windows Vista, 7, 8, 8.1, and 10
                    2015AutoCAD 2007-2015, IntelliCAD 8.0XP, 32 or 64 bit Windows Vista, 7, 8 and 8.1
                    2014AutoCAD 2004-2014, IntelliCAD 7.2XP, 32 or 64 bit Windows Vista, 7, 8 and 8.1

                     

                    Carlson Desktop Software with Embedded AutoCAD (OEM)

                    Carlson VersionEmbedded AutoCAD EngineWindows Platforms
                    Survey 20242022264 bit Windows
                    Survey 2023202264 bit Windows
                    Survey 2022/Takeoff R12202264 bit Windows
                    Survey 2021201864 bit Windows
                    Survey 2020201864 bit Windows
                    Survey 2019/Takeoff R11201864 bit Windows
                    Survey 2018/Takeoff R102018Windows 7, 8, 8.1, and 10
                    Survey 2017/Takeoff R92013Windows XP, 7, 8, 8.1, and 10
                    Survey 20162013Windows XP, 7, 8, 8.1, and 10
                    Survey 2015/Takeoff R82013Windows XP, 7, 8, 8.1, and 10
                    Survey 2014/Takeoff R72013Windows XP, 7, 8, 8.1, and 10


                      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                      [FAQ411] Download & install your license of Carlson Software (General)
                      +
                      The instructions below are fairly generic and can be used to install many or most licenses of Carlson Software. You can refer to these other FAQs for instructions specific for some programs:

                      FAQ: Download and install your Carlson Software (with your AutoCAD or IntelliCAD)

                      FAQ: Download and install your Carlson Survey with embedded AutoCAD (OEM)

                      FAQ: Download and install your Carlson Takeoff with embedded AutoCAD (OEM)

                      FAQ: Download and install your Carlson SurvCE

                       

                      1. Follow this link: http://www.carlsonsw.com/support/software-downloads/
                      2. Use the drop-down box below the prompt “Select product you are looking for”, to select the correct program
                      3. From the drop-down list, select the correct “Product Version”
                      4. Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
                      5. During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

                       
                      If you have previously downloaded and installed Carlson and have been running it under a trial serial number, you do not need to re-download and re-install. You can follow the instructions below to update your registration with your new purchased serial number:
                       

                      1. Start Carlson Software
                      2. Go to Help > About Carlson
                      3. Pick the “Change Registration” button
                      4. Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
                      5. Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.

                       
                      For Network Licenses

                      Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.

                      You can also refer to this FAQ: Download and Install the Carlson Network License Manager

                      If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is [email protected] and the phone number is 606-564-5028.

                       


                        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                        [FAQ452] When I upgrade, do I immediately lose access to the older version of my software?
                        +
                        No!

                        Actually, when you purchase your upgrade or receive a new serial number by virtue of a maintenance upgrade, nothing happens until you want it to.

                        Whenever you’re ready to install the upgrade, you can do so on the same computer or on a different computer. When you install and register the license with the new serial number, a 60-day “clock” starts counting down on the older installation. When the 60-days expire, the old license will de-activate and will revert to running in trial mode.


                          If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                          [FAQ027] Are there any problems running Carlson on Windows 10?
                          +
                          Updated August 2019:

                          Carlson Software running on Windows 10 seems to present just a couple of issues: registration and graphics card/performance. If you encounter any issues you may also want to check in here to see if you can narrow down the problem: KB 1078: Troubleshooting Guide.

                          Registration:

                          When Windows 10 originally came out, Carlson 2015 and earlier versions would not install and Carlson had to change the program to make it work, so Carlson 2016 was the first one supported on Windows 10. Microsoft may have changed Windows 10 since then and it’s possible that these versions will install today.

                          If you ARE able to install these versions, Carlson will able to help with the registration; however, every time Windows 10 has major update, Carlson products prior to the 2017 release will likely lose their registration and will have to be re-registered because Windows changes the signature that was used for the initial registration. Carlson has re-worked this mechanism to avoid the problem in later releases.

                          Graphics Cards and Performance Issues:

                          Carlson KB1108: Slow entities creation and modification on Windows 10

                          Carlson KB1123: Changing graphics card settings to use your dedicated GPU on a Windows computer

                          Carlson KB1131: NVidia video card: visual artifacts, pixelized lines, wrong text display


                          Only one that seems to show up every once in awhile… But it’s Microsoft’s fault!!

                          Windows 10 does updates – automatic updates – a lot. And, sometimes these updates can mess with your Carlson license registration. Carlson has free technical support so you can always call 606.564.5028 or email them at [email protected] during regular business hours but, if this happens on a weekend, their support staff is probably out enjoying Kentucky bourbon. Or something.

                          So, when Murphy’s Law strikes, you can refer to this Knowledge Base article on Carlson’s website: Carlson KB 995: Windows 10 effect on previously registered software.


                            If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                            [FAQ457] Working with Carlson’s network license manager
                            +
                            [FAQ026] How can I install Land Desktop on a Windows 7 computer?
                            +
                            Here’s a little trick that may allow you to install Land Desktop on Windows 7 machines without using a virtual machine or XP Mode…

                            I had actually forgotten about this but recently had to re-install Land Desktop myself and I figured it was worth sharing. This method is not guaranteed but it just might work.

                            Instead of trying to install Land Desktop from the original DVD, try copying the contents of the DVD to a new folder on the hard drive of the Windows 7 machine. Then, run the installation from there by clicking on the Setup.exe file.

                            I haven’t tried this with anything newer than Windows 7 but it worked flawlessly on my Windows 7 64 bit computer.


                              If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                              [FAQ471] I lost my data collector with SurvCE, am I outta luck?
                              +
                              Not at all.
                               
                              Carlson allows you to purchase hardware and software separately so all you need to do is purchase a new collector and install your SurvCE on it. You will need your SurvCE serial number but, if you have trouble finding it, just email me and I’ll help you track it down.


                                If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                [FAQ315] What data collectors, GPS and total stations can I run with my Carlson SurvCE or SurvPC?
                                +
                                Click here for the list of data collectors, GPS and total stations that are supported in the various versions of SurvCE and SurvPC.
                                 
                                It’s easy to overlook but the “micro-links” at the bottom of the table let you switch between Carlson data collectors, Carlson GPS and total stations.
                                 
                                SurvCE_SupportedHardwareTable

                                 

                                 

                                 

                                 

                                 

                                 

                                 


                                  If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                  [FAQ221] What are the system requirements to run Carlson Software in the office? Do I need a monster computer?
                                  +
                                  Save your money! You only need a monster computer if you’re running it on top of an Autodesk product that requires a lot of horsepower. If you’re running Carlson on top of AutoCAD or one of their vertical applications like Civil 3d, then yes, you will want to make sure your computer is configured to meet Autodesk’s specifications.

                                  But, Carlson’s core product and IntelliCAD can run on pretty light-duty machines.

                                  The minimum system requirements for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD are posted here.

                                  Updated for 2020: Carlson 2020 software will no longer run on 32 bit machines.

                                  Note: If you are using an Nvidia video card, you will want to make sure you get the driver and updates directly from Nvidia.com and not just let Windows search for updates.

                                  See also: Carlson KB1123: Changing graphics card settings to use your dedicated GPU on a Windows computer

                                  See also: Carlson KB1131: NVidia video card: visual artifacts, pixelized lines, wrong text display


                                    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                    [FAQ231] Is it better to network Carlson than use standalone licenses?
                                    +
                                    This is another one of those maybes

                                    The only time I’d recommend networking individual licenses such as Survey, Survey OEM, Civil, etc. is if you have 2 or more people who can literally share a license. For instance, if you have a technician who works in one office or on one computer from 8-12 and another who works in a different office or computer from 1-5 then, yes, network away!

                                    Using this example, only one license will ever be in use at any one time so you would only need to buy one networked license that can be shared on multiple computers.

                                    Networking one or more licenses of individual seats can also be beneficial if you have several people using the software part-time. Maybe you buy 3 licenses for 4 to share because only 3 people will ever be using it at the same time.

                                    All that being said, networking one of Carlson’s Suites (Civil or Takeoff) can potentially save a lot of money. Civil Suite includes 4 programs: Survey, Civil, Hydrology and GIS. Takeoff Suite includes 4 as well: Construction, CADNet, GeoTech and Trench. If you network either of the Suites, each of those programs acts like an individual license. Sweet Suite!

                                    So, if you buy one standalone license of Civil Suite, that license is registered to one user who can access any of the 4 programs at will. But, if you network that Civil Suite, you can have one person working in Survey at the same time someone else is working in Civil, while a 3rd person is working in Hydrology and a 4th is in GIS.

                                    Even though this sounds like a great way to save money, you should also be aware that sharing licenses can also become a headache to your staff and lead to some loss in productivity. It’s like anything else, networking the Suites has its pros and cons.

                                    You may also want to refer to this updated FAQ: Working with Carlson’s network license manager for more information.


                                      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                      [FAQ416] Download & install your license of Carlson SurvPC
                                      +
                                      Related FAQ: Download and install your Carlson SurvCE

                                      When downloading Carlson SurvPC (and SurvCE), you are first required to enter a serial number before being directed to the correct page to download. This is to ensure you have the correct version (due to device compatibility).

                                      How to install and run a trial: During installation you will be prompted for your serial number. If you are installing for the purpose of running a trial, it is not necessary to enter the serial number during installation; however, without a serial number, SurvPC will run in 15-point demo-mode for an unlimited number of days. If you use the  trial serial number during installation, it will unlock unlimited points but will also reduce the trial period to 30 days.

                                       

                                      1. Follow this link: https://web.carlsonsw.com/files/updates/updates05.php?ss_email=&product=SurvPC
                                      2. Enter your serial number XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
                                      3. Enter your email address (for a trial)
                                      4. Click on “Show Files”
                                      5. Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
                                      6. During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

                                       


                                        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                        [FAQ415] Download & install your Carlson SurvCE
                                        +
                                        As of 2023, Carlson Software has stopped developing SurvCE on the Windows Mobile platform and, now, exclusively develops SurvPC on the Windows platform.

                                         

                                        NOTE: You must have your SurvCE serial number in order to download the installation file.

                                         

                                        1. Follow this link: http://www.carlsonsw.com/support/software-downloads/?product=SurvCE
                                        2. Select your “Product Version”
                                        3. Enter your serial number to get access to the download files: XXXXX-XXXXX-XXXXX-XXXXX.

                                         
                                         


                                          If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                          [FAQ414] Download & install your license of Carlson Takeoff with embedded AutoCAD (OEM)
                                          +
                                          The instructions below are for installing your Carlson Takeoff with embedded AutoCAD (OEM).
                                           

                                          1. Follow this link: http://www.carlsonsw.com/support/software-downloads/?ss_email=&product=TakeOff
                                          2. Next to, “Takeoff”, pick “Show Files”.
                                          3. From the drop-down list, select the correct “Product Version”
                                          4. Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
                                          5. During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

                                           
                                          If you have previously downloaded and installed Carlson and have been running it under a trial serial number, you do not need to re-download and re-install. You can follow the instructions below to update your registration with your new purchased serial number:
                                           

                                          1. Start Carlson Software
                                          2. Go to Help > About Carlson
                                          3. Pick the “Change Registration” button
                                          4. Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
                                          5. Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.

                                           
                                          For Network Licenses

                                          Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.

                                          You can also refer to this FAQ: Download and Install the Carlson Network License Manager

                                          If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is [email protected] and the phone number is 606-564-5028.

                                           


                                            If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                            [FAQ413] Download & install your license of Carlson Survey with embedded AutoCAD (OEM)
                                            +
                                            The instructions below are for installing your Carlson Survey with embedded AutoCAD (OEM).
                                             

                                            1. Follow this link: http://www.carlsonsw.com/support/software-downloads/?product=CarlsonSurveyEmbedded
                                            2. Next to, “Carlson Survey Embedded”, pick “Show Files”.
                                            3. From the drop-down list, select the correct “Product Version”
                                            4. Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
                                            5. During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

                                             
                                            If you have previously downloaded and installed Carlson and have been running it under a trial serial number, you do not need to re-download and re-install. You can follow the instructions below to update your registration with your new purchased serial number:
                                             

                                            1. Start Carlson Software
                                            2. Go to Help > About Carlson
                                            3. Pick the “Change Registration” button
                                            4. Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
                                            5. Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.

                                             
                                            For Network Licenses

                                            Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.

                                            You can also refer to this FAQ: Download and Install the Carlson Network License Manager

                                            If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is [email protected] and the phone number is 606-564-5028.

                                             


                                              If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                              [FAQ412] Download & install your license of Carlson Software (with your AutoCAD or IntelliCAD)
                                              +
                                              The instructions below are for installing your Carlson Software on top of a separately purchased license of AutoCAD or the IntelliCAD that comes with the program.

                                              These instructions are applicable to perpetual licenses, 90-day licenses and 30-day trials for the following modules: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds.

                                               
                                              If you are installing this license for the first time

                                              1. Follow this link: http://www.carlsonsw.com/support/software-downloads/
                                              2. Next to, “Carlson Survey/Civil/Mining/Takeoff for CAD”, pick “Show Files”
                                              3. From the drop-down list, select the correct “Product Version”
                                              4. Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
                                              5. During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
                                              6. When prompted for the platform, select IntelliCAD or your current version of AutoCAD.

                                               
                                              If you only need to change or update the serial number

                                              If you have previously downloaded and installed this same version of Carlson and have been running it under a trial serial number or you’ve purchased additional modules, you do not need to re-download and re-install.

                                              You can follow the instructions below to update your registration with your new purchased serial number:

                                              1. Start Carlson Software
                                              2. Go to Help > About Carlson
                                              3. Pick the “Change Registration” button
                                              4. Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
                                              5. Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.

                                               
                                              For Network Licenses

                                              Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.

                                              You can also refer to this FAQ: Download and Install the Carlson Network License Manager

                                              If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is [email protected] and the phone number is 606-564-5028.

                                               


                                                If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                [FAQ410] Where can I download my Carlson Software?
                                                +
                                                If you are installing for the first time, you can go to Carlson’s Software Download page to download complete installation files. Or, if you have already installed, you can also visit this page to download files that will update your current installation to the newest build.

                                                If you are doing this manually, you will first have to select the correct program and version for downloading. You can choose your Carlson program and version from a drop-down list or, if you’re not sure of one or both, you can also enter your serial number to find the right download.

                                                 

                                                 

                                                 

                                                 
                                                If you’re choosing your own product, here are some tips:
                                                 

                                                • For any of the Carlson Software desktop products that run on top of AutoCAD or come with IntelliCAD, select the default product Carlson Survey/Civil/Mining/Takeoff for CAD
                                                • For Survey with embedded AutoCAD (OEM) select Carlson Survey Embedded
                                                • For Takeoff with embedded AutoCAD (OEM) select Takeoff

                                                 
                                                After selecting the correct product, pick the Show Files button and then select the correct version.
                                                 
                                                Depending on the program and version you choose, you may be presented with a long list of downloadable files including full versions for 32-bit or 64-bit computers and various files that will update your current installation to the newest build. Just read the download file descriptions carefully and download the one that matches your system.

                                                 

                                                FAQ: How do I know if I’m running the latest build of my Carlson Software?

                                                FAQ: What is the latest and greatest version/build of my Carlson Software? (a running thread)


                                                  If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                  [FAQ456] I think I found a bug in my Carlson Software – how can I get it resolved?
                                                  +
                                                  In addition to the annual release of new versions of their software (2015, 2016, 2017, etc), Carlson posts minor updates called “Builds” through the year to fix bugs and other problems found after the initial release.

                                                  If you encounter a bug in the program, you’ll first want to check for updates to see if you’re running the latest build of your program. If not, the latest build might resolve the issue.

                                                  There is a link to Check for Updates in your Windows Carlson Software program folder as shown below:

                                                  2017_WindowsStartMenu_CheckForUpdates

                                                   

                                                   

                                                   

                                                   

                                                   

                                                   

                                                   

                                                   

                                                  Rather than use the Check for Updates link, you can follow these FAQs to see if the build you currently have installed is the same as the one posted on Carlson’s Software Downloads page.

                                                  Once you’ve confirmed you’re running the latest build, you have several ways to submit a request for tech support.

                                                  After they have verified it’s a repeatable error/bug, Carlson may handle it a couple of ways. If it’s a stop-work situation for you in the latest version, Carlson will work to correct it and send you updated program files with instruction on how and where to copy them. Anyone else who stumbles upon the same issue will get the same files sent to them.

                                                  Your bug fix will be incorporated into the next build of the program when it’s posted to Carlson’s website.


                                                    If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                    [FAQ233] What happens if I get a new computer and need to reinstall Carlson?
                                                    +
                                                    No problem. Carlson’s registration process provides for that scenario.
                                                     
                                                    When you reinstall on the new computer, follow the same steps to download and, during the installation process, use your same serial number. The key to NOT getting in trouble is how you register it the first time it launches on the new computer. The image below shows the Install Info tab of the registration dialog box.
                                                     
                                                    You must specify the Reason for Installation from one of these 5 options:
                                                     
                                                    2016_RegScreen02

                                                     

                                                    1. Initial install or maintenance upgrade of Carlson
                                                    2. Re-installation of Carlson
                                                    3. Windows or AutoCAD Upgrade
                                                    4. Home/Field use. See License Agreement.
                                                    5. New Hardware (new hard drive, network card, new computer)

                                                     
                                                    For your reinstall, you’d choose option #5. It’s a little dated but you can refer to this Knowledge Base article from Carlson’s website explaining these options: Carlson KB 893: Desktop Software Reasons for Registration. This FAQ explains where to find your Carlson Software License Agreement (EULA).


                                                      If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                      [FAQ232] Can I install my Carlson desktop software on two computers?
                                                      +
                                                      Yes. Each standalone license of Carlson can be installed on two computers for your personal use. For instance, install at home and at the office or on your office desktop computer and your field laptop. But, if you own one license, both computers cannot be using Carlson at the same time or it is a violation of your Carlson Software License Agreement (EULA).

                                                      For your 2nd installation, follow the same steps to download and, during the installation process, use your same serial number. The key to NOT getting in trouble is how you register it the first time it launches on the 2nd computer. The image below shows the Install Info tab of the registration dialog box.

                                                      You must specify the Reason for Installation from one of these 5 options:

                                                      2016_RegScreen02

                                                       

                                                       

                                                       

                                                       

                                                       

                                                      1. Initial install or maintenance update of Carlson
                                                      2. Re-installation of Carlson
                                                      3. Windows or AutoCAD Upgrade
                                                      4. Home/Field use. See License Agreement.
                                                      5. New Hardware (new hard drive, network card, new computer)

                                                      For your 2nd installation, you’d choose option #4. It’s a little dated but you can refer to this Knowledge Base article from Carlson’s website explaining these options: Carlson KB 893: Desktop Software Reasons for Registration. This FAQ explains where to find your Carlson Software License Agreement (EULA).


                                                        If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                        [FAQ269] What are the system requirements to run Carlson SurvPC?
                                                        +
                                                        Carlson’s field data collection software comes in two formats: Carlson SurvCE for mobile, hand-held collectors running on Windows Mobile and Carlson SurvPC which can be installed on PCs, tablets and laptops running full-Windows 7, 8, 10, etc.

                                                        Click here to review the minimum system requirements for SurvPC.


                                                          If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                          [FAQ265] Does Carlson run on a Mac?
                                                          +
                                                          No, not at this time.
                                                           
                                                          I have several customers who run Carlson and CAD software for Mac using Windows emulation apps. The two that I am aware of are Parallels and Boot Camp.


                                                            If you find the material on this website helpful, please consider supporting That CAD Girl by purchasing or referring others to us for CAD and Carlson Software support and training.

                                                             

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